Achieve greater efficiencies with AI and automation
Increase process efficiency and service agility by creating contextual and intelligent experiences through AI.
Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives.
Built for the enterprise, designed for employees
Simplify the service environment so that key information and workflows are available at the ready
Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot
Scale with Freshworks Platform
Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps
Ensure consistent service experiences
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.
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