Gorgias is the all-in-one helpdesk for customer service and live chat. It collects customer support messages from every channel (email, live chat, phone, etc.) into one view to help you streamline your support tickets.
It also has the most powerful integration with Shopify and Shopify Plus, so you can see order details for a customer, and refund, cancel, or duplicate orders without leaving the helpdesk app.
Use templates, automation’s, rules, and macros to cut support time. Your support team will be more productive and your customers will love you.
“Thanks so much for this app, It’s exactly what an eCommerce business owner needs in order to grow and sleep quietly the same time.” – Kewlioo.
Provide Customer Service on Every Channel, manage conversations from email, live chat, phone, and social media in one helpdesk. See the full customer chat and message history across different channels in one view. Provide support for multiple stores from the same dashboard. “It’s made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place.” – The Dry Eye Shop.
Cut Support Time in Half and respond instantly with live chat. See customer details and orders right next to the ticket. Respond with one click using pre-made templates. Use macros (variables like order status, shipping date, etc.) so you never have to type them out! “Life changing app! We save roughly 4 hours per day now using macros that they helped us create.” – Baltic Essentials.
Eliminate Ticket Backlog Set Up with automated responses to common tickets like “where’s my order?” Create rules to manage your inbox, like tagging a ticket as urgent if it contains the word ‘refund’. “This app is incredible, It cut my workload by 70% and made our customer service much more efficient” – Planet54.
Increase Conversions and Revenue. Chat with customers currently on your store. See which pages they’re on and their purchase history. Trigger chats on important pages, like the checkout. “Between their live chat and tag functions, we are able to get back to our customers twice as fast as before!” – Brave Star Selvage.
Do More Than Reply To Emails. Integrate other apps (loyalty programs, payment software, shipping providers, etc.). Perform actions like awarding loyalty points without leaving the conversation. Cancel, refund, or duplicate orders with a click from inside Gorgias. “This app will end up paying for itself over and over with the amount of time and hassle saved” – iWalldock.
The highest-rated stores use Gorgias
Timbuk2: Popular messenger bag brand
Thrive Causemetics: Luxury cosmetics
Darn Good Yarn: Yarn subscription
Frichti: Largest food delivery service in Paris
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